It's been a while, but time once again for, "Rant on, Matissta!"
Matissta here. Two words: INTERNET CONNECTION. Two more words: RANT ON!
Been years since I had an internet connection. So long ago, it was dial-up. But I got the new kick-ass MAC and wanted the kick-ass, lightening speed internet service to go with it. Did my homework. Called Verizon and Comcast.
Verizon offered a DSL package with free modem. Price was a bargain compared to Comcast, as the cost of its lowest package cable service was double Verizon's, plus I had to pay a monthly fee for the modem. I went with Verizon.
Got the self-install package in the mail. Installation seemed straightforward until I began installation. Two hours later, I gave up. Called Jerseysista (kind of a whiz at these things) and she came over. Two hours later, she gave up. We decided to call for assistance. The helpline had shut down 10 minutes earlier.
Called the next day when the helpline opened. A recorded voice told me I can solve my installation problem by going to the Verizon site . . . on the internet.
Finally got through to Ricardo. He gave me steps that weren't included in the self-installation package. "Why didn't I know these steps?" I asked Ricardo. Ricardo said, "You have to call to get them." "It doesn't say to call in the self-installation package," I replied.
Ricardo said nothing.
Finally, I'm connected, but the signal is so weak, it keeps going out. I call Verizon's recorded voice. By now, we're engaged. Eventually a breathing human tells me that a Verizon technician must examine the line. I make an appointment. Take half a day off. Technician comes, looks at the box, the lines, the clouds in the sky. Tells me, "There's no way you're going to get a stronger connection with these old lines."
"I asked that question when I signed up for Verizon," I said. "I was told I could get a stronger connection."
"Won't happen," he said.
Solution? One word: COMCAST.
Please share your rants about internet connections and service or lack thereof.